Refund policy
At, Taliah Grace, we take pride in the quality of our handcrafted products and customer satisfaction is very important to us. Please review our return and refund policy below:
Please make sure to review your order carefully before purchasing.
Returns:
Due to the nature of our products and for hygiene and safety reasons, we do not accept returns on personal items, including:
- Used or burned candles
- Custom or personalized orders
- Opened products
Damages and issues
If your items arrives damaged or you received the wrong product, please contact us within 1-2 days of delivery.
To start a return, you can contact us at helloadmin@taliahgrace.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at helloadmin@taliahgrace.com.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at helloadmin@taliahgrace.com.